Mr. Tariq Ahsan
Head of Service Quality Division
Complaint Management Unit
Fl:1/13, Block-5, KDA Scheme No. 24, Main Rashid Minhas Road, Gulshan-e-Iqbal,Karachi.
Customers’ complaints are acknowledged within 48 hours of receipt of complaint and final reply is sent within 15 to 30 days.
Banking Products & Information
General
Sources/Channels for Customer Complaint Lodgment
-
- At Branch:
- Complaint Form
- Drop Box
- Call Centre/ Help Line: Toll free number: 0800 333 22
- Email: complaints@sindhbankltd.com
- Letter: Customers Complaint Unit, Fl:1/13, Block-5, KDA Scheme No. 24, Main Rashid Minhas Road, Gulshan-e-Iqbal,Karachi.
- Whistle Blowing:
- Focal Person: For complaints in branches – Branch Manager.
- Banking Mohtasib of Pakistan: info@bankingmohtasib.gov.pk
- At Branch:
By Phone :Mr. Danish Khan
Relationship Manager For Home Remittances
Call Center - Toll free number
021-35643362
By Post :Mr. Danish Khan
Relationship Manager For Home Remittances
Pakistan Remittance Initiative:
Federal Ombudsman of Pakistan:
Hafiz Ahsaan Ahmad KhokharSenior Advisor Law/Registrar Grievance Commissioner for Overseas Pakistanis, Office of the Federal Ombudsman
‘Sunwai’ is a devoted customer complaint service platform that is designed to assist the public in filing complaints against Banks/MFBs/DFIs with the relevant authorities, following applicable laws and regulations. ‘Sunwai’ provides customer friendly platform for individuals to effortlessly submit and track complaints.
How to Access Sunwai
Key Features
- Lodge complaints in either English or Urdu.
- Receive a specific tracking number for each submitted complaint.
- Track and monitor the status of your complaint through SMS and email updates.