Complaints

Mr. Shouzab Abbas Soomro
Acting Head, Service Quality Division

Complaint Management Unit

Fl:1/13, Block-5, KDA Scheme No. 24, Main Rashid Minhas Road, Gulshan-e-Iqbal,Karachi.

Customers’ complaints are acknowledged within 48 hours of receipt of complaint and final reply is sent within 15 to 30 days.

  • CUSTOMERS' COMPLAINTS UNIT
    Fl:1/13, Block-5, KDA Scheme No. 24, Main Rashid Minhas Road, Gulshan-e-Iqbal,Karachi.
Banking Products & Information
General

Sources/Channels for Customer Complaint Lodgment

    1. At Branch:
      • Complaint Form
      • Drop Box
    2. Call Centre/ Help Line: +92-21-111-11-7632 (SNDB)
    3. Email: complaints@sindhbankltd.com
    4. Letter: Customers Complaint Unit, Fl:1/13, Block-5, KDA Scheme No. 24, Main Rashid Minhas Road, Gulshan-e-Iqbal,Karachi.
    5. Focal Person: For complaints in branches – Branch Manager.
    6. Banking Mohtasib of Pakistan: info@bankingmohtasib.gov.pk
    7. SBP: UAN 0092-21-111-727-273

By Phone :Mr. Danish Khan
Relationship Manager For Home Remittances

Call Center- +92-21-111-11-7632 (SNDB)
021-35643362

By Post :Mr. Danish Khan
Relationship Manager For Home Remittances

Pakistan Remittance Initiative:

+92 21 111 727 774

Federal Ombudsman of Pakistan:

Hafiz Ahsaan Ahmad KhokharSenior Advisor Law/Registrar Grievance Commissioner for Overseas Pakistanis, Office of the Federal Ombudsman

  • Federal (Wafaqi Mohtasib) Ombudsman Secretariat,
    36-Constitution Avenue, G-5/2, Islamabad, Pakistan.
  • 0092-51-9217243
    0092-300-8487161
  • 0092-51-9217256

‘Sunwai’ is a devoted customer complaint service platform that is designed to assist the public in filing complaints against Banks/MFBs/DFIs with the relevant authorities, following applicable laws and regulations. ‘Sunwai’ provides customer friendly platform for individuals to effortlessly submit and track complaints.

How to Access Sunwai

https://sunwai.sbp.org.pk

Key Features

  • Lodge complaints in either English or Urdu.
  • Receive a specific tracking number for each submitted complaint.
  • Track and monitor the status of your complaint through SMS and email updates.